Returns

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. Wheelchair.net has set specific guidelines to ensure a quick and hassle-free return and exchange process.

If you are not satisfied with your purchase - you can return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging.

All items properly returned under this policy are eligible for a refund. We will credit you for the total purchase price. Additional fees may apply if not returned in original packaging or in new condition. Customers are responsible for return shipping fees. Returns will be inspected prior to credit given. Please keep in mind, credit card companies vary in the time they post credits to your account. Please allow one to two billing cycles for the refund to appear on your statement.

Please contact customer service at 1-888-628-1147 or email us at customerservice@wheelchair.net for further instructions on your return and to receive an RA (Return Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective please call us within 30 days and we will send you the correct item, replacement item, or replacement parts immediately. Our customer service hours are Mon-Fri 9:00 AM to 9:00 PM ET, and Saturday-Sunday 10:00 AM to 4:00 PM ET.

If an order is cancelled once the item has shipped, our standard return policy applies. You will need to accept delivery of the item, obtain an RA Number and ship the item back. If delivery of an item is refused, the return shipping costs will be deducted from the issued credit. Second-Day and Next-Day shipping costs will not be credited if delivery of the item is refused.